Privacy Policy

Your privacy is vital to TheInfraCo.com. We respect your need to understand how information is being collected, used, disclosed, transferred, and stored. Thus, we have developed the privacy policy below to familiarize you with our practices. Personal information is data that can be used to identify or contact a single person. Nonpersonal information is not person-specific and hence can never uniquely identify and be used to contact a single person.

Collection of personal information

You may be asked for personal information anytime you contact TheInfraCo.com, directly or indirectly, through a third party. The only way we will get any kind of personal information is if you choose to give it to us in the following circumstances: 

• When you make a reservation or purchase from our Website or through our customer service team  by email, letter, fax, on the phone, or in the physical store,
• When you register with us, subscribe to our newsletter, enter competitions, send us queries, or register for promotions,
• When you take part in surveys or provide us with feedback
• When you engage with us in any online or offline event, promotion, or page hosted by us on a third-party platform or location

Use of personal information

The personal information collected is primarily utilized for the purpose of processing your booking, inquiry, or participation and may be shared with third parties as required to fulfill these functions. Your information may be transferred to jurisdictions outside of India to arrange for the requested products and services or to confirm your participation. Furthermore, this data may be processed through our partner services that specialize in online fraud detection.

By submitting your booking or inquiry and/or participating in our initiatives, you provide your consent for us to utilize and transfer your personal information in this manner.

The information we gather enables us to keep you informed about the latest product announcements, promotional offers, events, and initiatives from TheInfraCo.com. It also supports our efforts to enhance the quality of our services, content, and advertising. Should you wish to unsubscribe from these communications, you may do so at any time. Additionally, we may employ your personal information to refine our product offerings and to facilitate the delivery of products, services, content, and advertising. Important notices about our products and services, as well as updates to our terms and conditions and policies, may also be communicated to you via your personal information. Internally, we may utilize this data for purposes of research, analysis, and auditing.

By utilizing this Website, you authorize us to contact you via email or telephone using the contact information provided. This communication may involve information and services related to the product you have selected. You further consent to receive calls from us for the aforementioned purpose for a duration of 30 to 60 days, irrespective of your registration status with the National Do Not Disturb (NDNC) registry.

Moreover, this information allows you to access specific account details effectively.

Providing customization: We may use the information you provided to customize your visit to the Website by displaying appropriate content at our judgment and discretion. To send you information about products and services offered by TheInfraCo.com and its Affiliates, contact you for payment reminder notices and travel vouchers, and keep you updated on the Travel sector through our newsletters. If you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.

Collection and use of nonpersonal information

The data collected in a nonpersonal manner that does not identify a particular user may be used in any manner. Below are some typical examples of how we collect and use information.  We may collect information such as browser, operating system, occupation, language, PIN code, unique device identifier, and location to understand customer behavior better and improve our products, services, and advertising. We may collect information regarding customer activities on various portals of TheInfraCo.com. This aggregated information is used in research, analysis, improvement, and monitoring of products and various promotional schemes. It may be shared in aggregated, nonpersonal form with a third party to enhance customer experience, product offering, or services.

Cookies and Other Technologies

Cookies are functionalities of web browser software that enable web servers to store information within the user's browser temporarily. This capability allows for the recognition of the computer utilized to access TheInfraCo.com. Most web browsers automatically accept cookies; however, users have the option to manage and delete cookies by adjusting their browser settings or using specific software applications. Furthermore, users may choose to decline cookies in the future.

To enhance and maintain our services, TheInfraCo.com may employ cookies on our Website, as well as within online services, applications, email communications, and advertisements, to gather information regarding user engagement. Cookies may also facilitate transaction processing, and the deactivation of cookies may affect the operational functionality of our Website.

To evaluate the efficacy of our advertising efforts, TheInfraCo.com and its partners may utilize cookies or alternative technologies to capture anonymous, nonpersonal information regarding user visits to this Website and others. This information does not include identifying details such as name, address, email address, or telephone number. We may collect nonpersonal information based on browsing activities, which may encompass visited pages as well as products or services viewed or booked. This data enables us to effectively manage and develop our offerings, tailoring products and services to meet the specific interests and needs of our users. Additionally, we may utilize this information to assess visitor entry and exit points, track the number of visitors to various sections of the Site, and evaluate the effectiveness of advertising banners or click-throughs from the Site.

Consistent with practices observed on most websites, we automatically gather certain information and store it in log files. This information may include Internet Protocol (IP) addresses, types and languages of browsers, Internet service providers (ISPs), referring and exit pages, operating systems, date and time stamps, as well as clickstream data.

We employ this information to understand and analyze trends, administer the Site, gain insights into user behavior, and collect demographic information regarding our user base as a whole. TheInfraCo.com may utilize this data in our marketing and advertising initiatives.

In some of our email communications, we incorporate "click-through URLs" linked to content on TheInfraCo.com. When users click these URLs, they are directed through a separate web server before reaching the designated page on our Website. We track this click-through data to determine interest levels in specific topics and evaluate the effectiveness of our communications. If a user prefers not to be monitored in this manner, we advise against clicking on text or graphic links within email messages.

Pixel tags are utilized to ensure that email messages are delivered in a format that is readable for recipients and to inform us whether the email has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

TheInfraCo.com may share personal information as required to fulfill the service offering and/or to make bookings, reservations, blocking, and any such activity initiated by the user. 

Service providers and partners

TheInfraCo.com may share personal information with companies that provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

Others

TheInfraCo.com may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on TheInfraCo.com or the Site; (b) protect and defend the rights or property of TheInfraCo.com, the SiteSite or the users of TheInfraCo.com, and (c) act under exigent circumstances to protect the personal safety of users of TheInfraCo.com, TheInfraCo.com, the SiteSite or the public.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In a reorganization, merger, or sale, we may transfer any personal information we collect to the relevant third party.

Protection & Security

We have implemented appropriate security measures and acquired the necessary certifications to safeguard your personal information and prevent unauthorized access. Our Website is equipped with SSL technology, which allows users to transmit information during online transactions securely.

While no system can guarantee complete security, we are committed to employing internet security protocols to ensure the protection of your data. By accessing, browsing, utilizing this Site for transactions, or storing any data or information, you agree to adhere to the most recent version of the privacy policy in effect at that time.

Suppose you engage with a social networking service or any other platform that manages your information. In that case, your usage will be governed by the respective terms of use and privacy policies of those services.

Although TheInfraCo.com has implemented essential security measures, it is important to note that these measures are limited by the technology utilized in various processes by TheInfraCo.com and/or its partners. TheInfraCo.com disclaims any responsibility for data loss resulting from malicious attempts to compromise its systems or those of its partners and suppliers. By engaging in browsing, usage, or transactions on the Site, customers acknowledge and accept these limitations and associated risks.

Access to Personal Information

By logging into your account, you can assist in ensuring that your contact information and preferences are accurate, complete, and current. For other personal information, we strive to provide reasonable access, allowing you to request corrections for any inaccuracies or to request deletion if TheInfraCo.com is not legally obligated or required for legitimate business purposes to retain such information. We reserve the right to decline excessively repetitive requests, impose disproportionate technical burdens, compromise the privacy of others, are impractical, or are not mandated by local law. Requests for access, correction, or deletion may be submitted via the email address provided.

Third-Party Sites and Services

The InfraCo.com, along with its contractors, agents, owners, and employees, shall not be held liable for the content or privacy policies of external websites to which this Site may link or for any offers utilized by this Site. Users should take the time to review and understand the policies of those external sites as well. 

Privacy Questions

Our Privacy Policy is subject to periodic review and may be amended accordingly. To ensure that you are informed of the most recent version of the policy, we kindly request that you review this page at regular intervals.

If you believe that TheInfraCo.com has not adhered to the established principles or the privacy policy, please notify us via email at info@TheInfraCo.com. We will make every commercially reasonable effort to investigate and rectify the issue promptly.